If the sheet says 2.00, then you are using the UB-E02 adapter by Epson, which is no longer supported by the manufacturer. On the status sheet, look under the Hardware Version section for additional information. Do not hold this button for longer than 10 seconds, as it will factory reset the card. After a few seconds the dynamic status sheet will print.ģ. Press and hold the little button on the back of the ethernet interface card (pen or pencil) for 5 seconds then let go.Ģ. Let the status sheet print then power cycle the printer again.ġ. Turn the printer back on while holding the feed button.Ĥ. To get started, you'll need to print out the printer's status sheet or dynamic status sheet.ģ. Try some additional troubleshooting steps below. If so, the printer may no longer be supported. Some Epson network printers, such as the Epson TM-U220 model kitchen printer, may be using an outdated ethernet interface (UB-E02) which is not supported by the Epson software development kit. If you continue to have trouble, please contact your wireless router manufacturer for troubleshooting tips. Often printer errors are due to connectivity or Wi-Fi issues. Plug all cables back in and power on your printer. Remove the cover to see the 8 DIP switches. (It’s located next to the product label and is kept closed by a single screw.)
To reset the configuration:ĭisconnect all cables from your printer and ensure that the printer is powered off.įlip your printer over and locate your DIP switch cover. If you are using the Star SP742 printer, you’ll want to double check that your printer is configured correctly. Toggle ON for Local Network in your device Settings > Square > Local Network to enable access, then relaunch the Square app. Turn your Wi-Fi router off and then on again.Įnsure the Wi-Fi router is working and that your device is connected.Įnsure that the Ethernet cable connecting the receipt printer to the Wi-Fi router is properly connected to the Ethernet port on each device.įor iOS devices, Square needs access to your local network in order to connect to network printers. You may need to switch the direction of the cable.
Make sure that your Ethernet cable is connected to the right piece of hardware. Make sure the receipt printer is fully plugged in and a roll of paper is in the printer. Plug all cables back in and turn the receipt printer on. Turn your receipt printer off and unplug all cables. Turn your device completely off and then back on. Turn your device’s Wi-Fi off and then on again. Troubleshoot Ethernet and Wi-Fi Interface Receipt Printers Quick Check: Is your printer is compatible with Square?
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